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Got a dance question?
The community tab is the best place to ask it! We can hop in and give you a personal answer and share any helpful videos right inside the answer!
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All of your questions answered!
Full list of FAQ's below - or use the menu to find what you're looking for
Membership Questions | Account | Cancel/Pause | Find Videos | Billing | Video Playback - Web, App or TV | Gift Cards
Memberships Questions
Learn about your membership
Free vs Monthly vs Yearly - What's the difference?
Free Membership → Sample some moves to see if you love it.
Monthly → Full access for $19.99/month.
Yearly → $199/year and includes three awesome bonuses:
5-part WCS Intensive ($149 value)
40+ Live Class Replays ($299 value)
Social Dance Syllabus ($299 value)
80% of members go yearly—it’s the most popular option!
Learn more & sign up today
Everything you need — from total beginner to advanced!
1,400+ instructional videos in WCS, Country & Ballroom (18 styles!)
Sort by level (Beginner → Advanced), count, or topic (musicality, styling & more)
Step-by-step syllabi for most dance styles
New videos added every month
Watch anywhere: iOS & Android apps
Community feature to ask questions & connect
…and lots more!
Start your 14 Day Free Trial
Watch this Video - I'll personally explain!
Take a personal tour of the membership
How easy is it to cancel?
Easy Peasy!
Once signed in: My Account → Purchases → Cancel Membership.
Is this good for complete beginners?
Absolutely! We have beginner-friendly lessons and syllabi to guide you from basic footwork to confident dancing.
Do I need a partner?
Nope! There are plenty of lessons designed for solo practice. Lots of folks practiced without a partner and still made great progress.
Can I download videos?
Yes you can when using our App you can download and watch offline!
When using the web you cannot download and watch offline.
However you can download in the App and stream to your TV (See Playback FAQs below)
Account Issues
Login, password and account management questions.
How do I find and access my account?
To access your account:
Click Sign In or Log In at the top right of the page and enter your email address.
You can request a sign-in link be sent to your email address to sign in without the need for your password
Or you can enter your password without requesting a sign-in link.
It says me email address is taken?
That usually means you’ve used it before.
Easy fix!
Just reset your password or log in via the sign-in link.
Watch this video to learn how
Still stuck - shoot us an email:
brian@westcoastswingonline.com
we usually respond same day
On the Sign In page
Click Sign in with password and then click on set new password
Enter the email associated with your account,
Slick Send Instructions.
The instruction email will arrive in your inbox shortly.
In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page.
If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
Still stuck? Shoot us an email
brian@westcoastswingonline.com
we usually answer emails same day
The password reset doesn’t work — I’m not getting reset emails.
I'm sorry - that's frustrating!
Check your spam folder.
Still nothing?
Please email us at brian@westcoastswingonline.com
We usually answer emails the same day.
I can’t access videos on the web after signing up on the App.
Ugh - that's frustrating. I'm sorry!
As a member you should have access to videos on both the App and Website.
If you signed up on the App and did not create a login first, here’s what do to.
Cancel your membership on the App
Google & Apple allow you to purchase without creating a login that’s shared with our website.
Unfortunately the above solution is the only workaround we have at the moment. Super sorry!
Watch this video for a personal explanation.
Shoot me an email if you're still stuck
brian@westcoastswingonline.com
we usually answer emails same day
Can I share my membership?
Sure - why not it's yours!
Unfortunately there is only one login per membership but you're welcome to share your login with a partner or friend!
How do I download videos to my device?
If you're using the App (Apple or Google) then you can download videos offline!
You can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
Here's how:
How do I save my favorite videos?
Tap the heart icon on any video. On the website, a Favorites category appears at the top of your catalog. On the app, your favorites are saved there too!
Watch this video tutorial on how!
On the website:
Once you start marking your favorites, a Favorites category will appear at the top of your catalog page. Once you add a favorite, the Favorites category will automatically appear.
On Mobile App:
How to Cancel, Pause or Change my Membership
How to cancel or pause your membership & refund questions
“I would like to cancel my subscription.”
Was it something we said? 😉
Once signed in: My Account → Click your Name → Purchases → Manage → Cancel
Watch this video to see exactly how
Click Sign In at the top right of the page and enter your email address.
(you can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link)
Once signed in: My Account
→Click your name
→ Purchases
→ Manage
→ Cancel Membership.
You’ll stay active until your billing cycle ends.
We will miss you!
How do I cancel if I subscribed through Apple or Google Play?
If you signed up via the Apple App Store or Google Play, those platforms handle billing.
Apple: Go to your device’s Subscriptions in Settings and cancel there.
Google Play: Head to Subscriptions in your Play Store app and cancel straight from there.
Unfortunately we can't help with subscriptions through the web apps. All billing is done through the Apple & Google.
I forgot to cancel - I want a refund
We don’t offer refunds for forgetting to cancel or for not realizing that memberships renew automatically.
We do our best to make billing clear: you’ll see reminders during checkout, in multiple spots across our site, and in our Terms of Service (which you agree to when joining).
To help you feel confident, every plan starts with a 14-day free trial.
Please acknowledge my cancellation request.
Once you cancel via your account or app store, you’ll get a confirmation email or message. If you'd like us to double-check, just message us—we’ll happily confirm your cancellation.
Do I still have access after I cancel?
Yes! You’ll keep dancing—er, streaming—right through the end of your current billing cycle.
Can I pause a membership?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I change my membership plan?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right.
Then, select Purchases.
To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option.
To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
I can’t figure this out. I need someone in person to show me what to do.
Please watch this video - we will walk you through!
How to Search & Find Videos?
Get the most out of your membership!
I can't find a specific video?
Go to the community tab
Write us a message
We will find and link the video you're missing (and other helpful videos)
How to I search for a specific video?
Use the catalog search bar to type keywords like “spins” or “footwork.”
You can filter by dance style
You can filter by level
How to I add a video to my favorites?
Click the heart icon—it adds instantly to your Favorites so you can find it anytime.
You'll find it under the video to the right!
How can I create a playlist?
We don’t have playlists yet, but you can use:
Favorites → Every video has a (Heart) button. When tapped, the video is saved to the user’s Favorites list inside the app. That’s your personal “playlist.”
Continue Watching → Any video they’ve started but not finished shows up in this section so you can pick up where you left off
I can’t figure this out. I need someone in person to show me what to do.
Watch this Video - I'll walk you through it!
Billing Questions
Payments, billing, canceling, pausing or changing a membership.
Why does my invoice say $0 - did my payment go through?
That usually means you’re on a 14 day free trial or a full discount applied. We hold your card securely—if you’re due for billing, we’ll charge it when the trial ends.
When will I be billed each month/year?
Your billing date is set on the day you signed up—monthly or annually. You can check your next billing date in My Account → Purchases.
Can I get a refund if I was charged after canceling?
If it’s a mistake and you were charged after canceling, let us know ASAP and we’ll take care of it.
We don’t offer refunds for forgetting to cancel or for not realizing that memberships renew automatically.
We do our best to make billing clear: you’ll see reminders during checkout, in multiple spots across our site, and in our Terms of Service (which you agree to when joining).
To help you feel confident, every plan starts with a 14-day free trial.
How do I update my payment method?
Once signed into your account, you can update your billing information by clicking My Account from the top navigation menu. Select Purchases and scroll down to Payment Method to update your billing information.
Many credit/debit cards have online purchase restrictions.
If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid.
Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
We also take Pay Pal which is sometimes an easy option :-)
Are payments secure?
Yes we have an SSL certificate. As you can see in our web address we are HTTPS meaning we are a very secure site!
Our payments are processed through STRIPE a very well respected processor of online transactions.
Our parent company Dance Louisville INC has a A+ rating with the BBB.
How do I change my membership plan?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right.
Then, select Purchases.
To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option.
To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
There is a 14 day free trial on all memberships.
Refunds will NOT be processes on subscriptions that you simply fail to cancel before the billing date.
Ultimate Guides have no trial but come with a 30 day money back guarantee.
Certain refunds for Subscriptions may be considered by on a case-by-case basis.
In the rare case that a refund is processed on a Yearly Membership a $50 processing fee will be charged to cover processing costs.
Read the complete terms & services here.
How do I pause my membership?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I cancel my membership?
Was it something we said? 😉
Once signed into your account, you can cancel your recurring subscription by clicking My Account from the top navigation menu. Select Purchases and locate your Membership plan. Click Cancel Membership on the bottom right
I can't figure this out - I need someone to show me
Watch this video - I'll walk you through step by step.
Video Issues & Fixes
Getting the best video experience on the web & app
How can I watch videos on my TV?
Yes! Both Chromecast and Airplay are compatible with our site.
To stream Chromecast videos:
Connect Chromecast to your TV.
Connect your device to the same Wi-Fi network as their TV.
Find the video that your want to stream on their laptop or device and click on the Chromecast icon.
In the pop-up that appears, select the desired TV and cast.
Casting options when using Chromecast
Using the Google Chrome web browser is supported.
Casting from an iPhone and Android native apps is supported.
Using an iPhone/iPad (iOS devices) web browser, either Safari or Google Chrome is not possible due to limitations from Apple (Airplay is supported instead).
Using the Android web browser and Google Chrome is supported. While it is possible to cast from other web browsers, it cannot be guaranteed.
You can cast only to Chromecast devices or Android boxes, such as Xiaomi Mi TV.
Use AirPlay to watch videos on your TV by playing from their Mac, iPad, iPod touch, or iPhone.
To stream videos:
Connect your device to the same Wi-Fi network as their Apple TV or AirPlay 2-compatible smart TV.
Find the video that they want to stream.
Tap the AirPlay icon.
Choose their Apple TV or AirPlay 2-compatible smart TV.
To stop streaming, they will need to tap the AirPlay icon in the app that they’re streaming from, then tap their iPhone, iPad, Mac, or iPod touch from the list.
Your can also use mirroring instead of AirPlay to stream your content.
NOTE: Some TV manufacturers have integrated AirPlay 2 directly into their TVs, so you can share or mirror almost anything from your iOS device or Mac to your AirPlay 2–enabled smart TV.
You can find the list of devices that support AirPlay 2 on this list: AirPlay 2–Enabled TVs and Devices. If your smart TV or device doesn’t appear on the list, it means that you cannot use it to cast content from the site.
Can I download videos if I have bad streaming?
Yes you can when using our App you can download and watch offline!
(when using the web you cannot download and watch offline)
However you can download in the App and stream to your TV (See Playback FAQs below)
If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
How to I access the App?
Download the Social Dance Online App
Google Play (android)
You can download videos to watch offline
You can create playlists too!
My video does not playback smoothly. How can I fix this?
Try lowering video quality, or check your internet connection.
Streaming over Wi-Fi works best.
If you're constantly having issues.
Please email us
brian@westcoastswingonline.co
Subtitles & Languages
Learn about subtitles and different languages
Do your videos have subtitles?
Yes! Most lessons include captions—just tap CC to enable them.
Are different language subtitles available?
Unfortunately not at this time - please email us brian@westcoastswingonline.com and let us know what language you're interested in.
Move of the Week Videos
How to subscribe to or find them
I'm looking for a specific move of the week
Go to your inbox and search for the Subj. line: move of the week
You'll see the videos we've sent.
Still can't find it?
Gift Cards
How to purchase & redeem gift cards
To purchase a gift subscription, scroll to the bottom of any page on the website and click Buy a Gift Card in the footer.
You’ll need to log into your account or create one if you don’t already have one.
Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details.
After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
Still need help?