Frequently Asked Questions
This video should answer your most common questions.
Full menu of FAQ's below the video
0:05 Log In or Password Issues - 0:30 Find your Ultimate Guide - 0:37 Navigating the site - 1:11 Adding Favorites - 1:28 Asking questions on videos - 1:44 Using slow motion - 1:51 Managing your account (billing ect.)
Memberships & Course FAQ's
Learn about what's included in your membership.
Everything you need from total beginner to advanced dancer!
1400+ instructional videos!
WCS, Country & Ballroom
18 different dance styles
Sort videos by levels (Beginner – Advanced), by count, or by topic (Musicality, Styling, etc.)
Step by step syllabi for most of the dance styles.
New videos every month.
Android & Apple Mobile App
We also have a community feature allowing you to ask questions!
And lots more...
Review Pricing or Start your 14 Day Free Trial
Watch this Video - I'll personally explain!
Monthly vs Yearly Membership
It's $19.99/month or $199/ year.
Annual members receive several bonuses:.
BONUS – 5 part WCS Intensive series ($149 value)
BONUS - 40+ Live class replays ($299 value)
BONUS - Social Dance Syllabus ($299 value)
80% of our members are annual members!
Learn more & sign up today
What are the Ultimate Guide Courses?
Our ultimate guide courses on specific subjects (Beginners, Musicality, Styling, etc) are step by step complete guides to mastery on that specific subject.
They are available for purchase individually and are NOT included in your full access membership.
Once purchased you will own them forever!
Annual members do receive our 5 Part WCS Intensive which includes much of the same content!
What platforms can I watch videos?
There are 4 ways to watch our videos.
On our website
On our iOS Apple App
On our Android App
Stream to your TV (details under playback in the FAQ's)
Our content is available for streaming only and cannot be downloaded directly to your device.
You can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection by using our Mobile App!
Are videos downloadable?
Our content is available for streaming and cannot be downloaded directly to your device, however...
You can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection through our Apple or Android App
Download the 'Social Dance Online App' in the App Store or Google Play
How easy is it to cancel?
Was it something we said? 😉
Once signed into your account, you can cancel your recurring subscription by clicking My Account from the top navigation menu. Select Purchases and locate your Membership plan. Click Cancel Membership on the bottom right
Account Questions
Login, password and account management questions.
How do I find access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
Password issues?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
If you're still having problems please email us at brian@westcoastswingonline.com
We usually answer emails the same day.
It says me email address is taken?
Looks like you’ve made an account at one point. If you forgot the password you’ve chosen, you can reset it easily.
Watch this video to learn how – It’s super easy!
How do I download videos to my device?
Our content is available for streaming and cannot be downloaded directly to your device however....
If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
How do I save my favorite videos?
Watch this video tutorial on how!
Have a video that you watch frequently on your site? Mark those videos or collections as Favorites.
On the website:
Once you start marking your favorites, a Favorites category will appear at the top of your catalog page. Once you add a favorite, the Favorites category will automatically appear.
On Mobile App:
I can't access videos on the web after signing up on the App?
As a member you should have access to videos on both the App and Website.
If you signed up on the App and did not create a login first, here’s what do to.
Cancel your membership on the App
Google & Apple allow you to purchase without creating a login that’s shared with our website.
Unfortunately the above solution is the only workaround we have at the moment. Super sorry!
Watch this video for a personal explanation.
Billing Questions
Payments, billing, canceling, pausing or changing a membership.
How to I access my account?
How do I update my payment method?
Once signed into your account, you can update your billing information by clicking My Account from the top navigation menu. Select Purchases and scroll down to Payment Method to update your billing information.
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
We also take Pay Pal which is sometimes an easy option :-)
Are payments secure?
Yes we have an SSL certificate. As you can see in our web address we are HTTPS meaning we are a very secure site! Our payments are processed through STRIPE a very well respected processor of online transactions. Our parent company Dance Louisville INC has a A+ rating with the BBB.
How do I change my membership plan?
There is a 14 day free trial on all memberships.
Ultimate Guides come with a 30 day money back guarantee.
Certain refunds for Subscriptions may be considered by on a case-by-case basis.
Refunds will NOT be processes on subscriptions that you simply fail to cancel before the billing date.
In the rare case that a refund is processed on a Yearly Membership a $50 processing fee will be charged to cover processing costs.
Read the complete terms & services here.
How do I pause my membership?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I cancel my membership?
Was it something we said? 😉
Once signed into your account, you can cancel your recurring subscription by clicking My Account from the top navigation menu. Select Purchases and locate your Membership plan. Click Cancel Membership on the bottom right
Playback Questions
How can I watch videos on my TV?
Yes! Both Chromecast and Airplay are compatible with our site.
To stream Chromecast videos:
Connect Chromecast to your TV.
Connect your device to the same Wi-Fi network as their TV.
Find the video that your want to stream on their laptop or device and click on the Chromecast icon.
In the pop-up that appears, select the desired TV and cast.
Casting options when using Chromecast
Using the Google Chrome web browser is supported.
Casting from an iPhone and Android native apps is supported.
Using an iPhone/iPad (iOS devices) web browser, either Safari or Google Chrome is not possible due to limitations from Apple (Airplay is supported instead).
Using the Android web browser and Google Chrome is supported. While it is possible to cast from other web browsers, it cannot be guaranteed.
You can cast only to Chromecast devices or Android boxes, such as Xiaomi Mi TV.
Use AirPlay to watch videos on your TV by playing from their Mac, iPad, iPod touch, or iPhone.
To stream videos:
Connect your device to the same Wi-Fi network as their Apple TV or AirPlay 2-compatible smart TV.
Find the video that they want to stream.
Tap the AirPlay icon.
Choose their Apple TV or AirPlay 2-compatible smart TV.
To stop streaming, they will need to tap the AirPlay icon in the app that they’re streaming from, then tap their iPhone, iPad, Mac, or iPod touch from the list.
Your can also use mirroring instead of AirPlay to stream your content.
NOTE: Some TV manufacturers have integrated AirPlay 2 directly into their TVs, so you can share or mirror almost anything from your iOS device or Mac to your AirPlay 2–enabled smart TV.
You can find the list of devices that support AirPlay 2 on this list: AirPlay 2–Enabled TVs and Devices. If your smart TV or device doesn’t appear on the list, it means that you cannot use it to cast content from the site.
My video does not playback smoothly. How can I fix this?
Can I watch videos using chromecast and airplay?
Can I watch videos on my TV without using an app?
Our content is available for streaming and cannot be downloaded directly to your device however....
If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
Which browsers are supported?
Can I download videos if I have bad streaming?
Still need help?